Why negative reviews?
What is the cause of the negative reviews
Customers who have had a negative experiences, love to vent as them through online reviews. They may write about their frustrations and that the company has not met their expectations, but why are they so unhappy?
A study by Casengo (analyzed more than 46,000 negative customer reviews) shows that the main cause of negative reviews are usually: bad customer service.
For more interesting information visit their infographic below!